Security Technician
Company Name:
Kratos Defense & Security Solutions, Inc.
Job Descriptions:
The Level III Security Technician is responsible for tasks associated to the installation, programming, and subsequent maintenance of access control, CCTV, and burglar security systems. They must have the ability to manage small security systems. The Level III Security Technician interfaces directly with the customer and must have good technical, leadership, and customer service skills.
Maintains customer relationships based on dependability and honesty. Ensure that long term customer relationships are protected by providing value added services.
Actively promote the value of full service agreements with Kratos.
Refer customer concerns about billing practices and charges for services rendered to appropriate department for investigation and resolution.
Maintain professional and technical knowledge by attending manufacturer training, seminars, conferences, etc., as assigned by supervisor.
Responsible for obtaining authorization in advance for all purchases of parts, materials, equipment, tools and supplies above those outlined in the approved materials list or job cost records.
Performs a variety of tests to determine whether product functions as specified: determine cause of product failure: analyze test results.
Responsible for effecting smooth communications and rapport between the customer, other personnel on-site, and company personnel.
Responsible for keeping the Project Manager aware of the status of the job's performance needs on a regular basis and in a timely manner.
Review job files. Review all pertinent data including job layout drawings, specifications and other technical data, as required for a more efficient inspection.
Review material and equipment lists for installation and service repairs. Document and report any material discrepancies as required.
Responsible and accountable for all parts, materials, equipment, tools and supplies that are released to technician's custody. Maintain accurate inventory records for all items.
Responsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed.
Responsible for accurately completing all required documentation (i.e., timesheets, service acknowledgements, quotes, inventory transfer sheets, inspection certificates, etc.) Forward or bring these documents to the office as soon as possible.
Responsible for obtaining authorization in advance for overtime.
Assist with the completion of all in-house assembly/test/checkout tasks, as required.
Assist with solving technical challenges as they arise. Help to resolve potential problems before they can have a negative impact on the customer and the company.
Seek guidance and direction as necessary for performance of duties.
Required
Experience:
Must have driver's license and good driving record
Ability to work in a fast-paced multi-task environment
Comfortable with taking direction from others
Must be reliable and punctual
Must be able to follow procedures
Must have excellent communication skills with co-workers, supervisors, and customers
Strong critical thinking and problem resolution skills are essential
Must be in full compliance with company and customer's safety program
Computer literate, including Outlook and the Internet
Ability to travel as requiredEDUCATION AND
Experience:
High School Diploma or GED
Completed Trade School or Two Year Degree in Basic Electronics
Successfully completed advanced access control/CCTV/burglar system manufacturer training
Lenel, Honewell ProWatch and/or IndigoVision, OnSSI and Avigilon training / certification
Industry certifications (CPP, PSP), Cisco network training / certification or Microsoft Applications- Preferred
Must possess a complete understanding of access control/CCTV/burglar systems via on-the-job training, online training, and/or individual research
Minimum of two years Level II Security Technician experience
Must be able to work on other manufacturers' systems without formal training
Knowledge of basic networking
Ability to report to work during customary or specifically assigned working hours
Ability to interact effectively with peers and supervisors
Ability to adhere to workplace rules
Ability to interact appropriately with the public
Keyword: Security Technician
From: Kratos DefenseEstimated Salary: $20 to $28 per hour based on qualifications.
Kratos Defense & Security Solutions, Inc.
Job Descriptions:
The Level III Security Technician is responsible for tasks associated to the installation, programming, and subsequent maintenance of access control, CCTV, and burglar security systems. They must have the ability to manage small security systems. The Level III Security Technician interfaces directly with the customer and must have good technical, leadership, and customer service skills.
Maintains customer relationships based on dependability and honesty. Ensure that long term customer relationships are protected by providing value added services.
Actively promote the value of full service agreements with Kratos.
Refer customer concerns about billing practices and charges for services rendered to appropriate department for investigation and resolution.
Maintain professional and technical knowledge by attending manufacturer training, seminars, conferences, etc., as assigned by supervisor.
Responsible for obtaining authorization in advance for all purchases of parts, materials, equipment, tools and supplies above those outlined in the approved materials list or job cost records.
Performs a variety of tests to determine whether product functions as specified: determine cause of product failure: analyze test results.
Responsible for effecting smooth communications and rapport between the customer, other personnel on-site, and company personnel.
Responsible for keeping the Project Manager aware of the status of the job's performance needs on a regular basis and in a timely manner.
Review job files. Review all pertinent data including job layout drawings, specifications and other technical data, as required for a more efficient inspection.
Review material and equipment lists for installation and service repairs. Document and report any material discrepancies as required.
Responsible and accountable for all parts, materials, equipment, tools and supplies that are released to technician's custody. Maintain accurate inventory records for all items.
Responsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed.
Responsible for accurately completing all required documentation (i.e., timesheets, service acknowledgements, quotes, inventory transfer sheets, inspection certificates, etc.) Forward or bring these documents to the office as soon as possible.
Responsible for obtaining authorization in advance for overtime.
Assist with the completion of all in-house assembly/test/checkout tasks, as required.
Assist with solving technical challenges as they arise. Help to resolve potential problems before they can have a negative impact on the customer and the company.
Seek guidance and direction as necessary for performance of duties.
Required
Experience:
Must have driver's license and good driving record
Ability to work in a fast-paced multi-task environment
Comfortable with taking direction from others
Must be reliable and punctual
Must be able to follow procedures
Must have excellent communication skills with co-workers, supervisors, and customers
Strong critical thinking and problem resolution skills are essential
Must be in full compliance with company and customer's safety program
Computer literate, including Outlook and the Internet
Ability to travel as requiredEDUCATION AND
Experience:
High School Diploma or GED
Completed Trade School or Two Year Degree in Basic Electronics
Successfully completed advanced access control/CCTV/burglar system manufacturer training
Lenel, Honewell ProWatch and/or IndigoVision, OnSSI and Avigilon training / certification
Industry certifications (CPP, PSP), Cisco network training / certification or Microsoft Applications- Preferred
Must possess a complete understanding of access control/CCTV/burglar systems via on-the-job training, online training, and/or individual research
Minimum of two years Level II Security Technician experience
Must be able to work on other manufacturers' systems without formal training
Knowledge of basic networking
Ability to report to work during customary or specifically assigned working hours
Ability to interact effectively with peers and supervisors
Ability to adhere to workplace rules
Ability to interact appropriately with the public
Keyword: Security Technician
From: Kratos DefenseEstimated Salary: $20 to $28 per hour based on qualifications.
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