Receptionist
State of Delaware State of Delaware Wilmington, DE Wilmington, DE 5 hours ago 5 hours ago 5 hours ago Introduction Delaware's Attorney General, the State's chief law enforcement officer, has broad responsibility to combat crime, uphold civil rights, safeguard families, fight fraud, and protect consumers in the First State.
In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights & Public Trust Divisions.
Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.
Deputy Attorneys General, with critical support from criminal investigators, social workers, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.
Summary Statement This position is the main Receptionist/Admin.
for the Delaware Department of Justice, Fraud Department with the work hours of 8:
00 a.
m.
to 4:
30 p.
m.
Monday through Friday.
The primary duties are to answer and transfer a high volume of telephone calls that come into the Department of Justice in New Castle County.
The Receptionist also professionally greets guests, processes unit mail, scans documents, accurately enters consumer data in the case management system.
This position answers busy multiple telephone lines and is expected to take accurate messages and forward telephone calls to the appropriate person or department.
This position is expected to respond to general questions about the Department of Justice and more specifically questions related to the Fraud Unit.
Duties could include other clerical functions such as typing, filing, copying, collating information and outreach preparation.
Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.
Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Processes information to include sorting, coding, entering, modifying, deleting, filing and retrieving data; establishing new files and new filing systems; maintaining control of data and conducts follow-up to maintain continuity of operations; purges and disposes of data/records.
Interacts with the public, clients, vendors, agency staff and others to respond to inquiries and to process information/data.
May schedule appointments, coordinate conferences, hearings, travel, and related office activities.
Explains standard forms, policies, procedures, agency services, systems and basic program requirements; screens complaints and provides basic technical guidance to State agencies and the public; refers individuals to appropriate agencies.
Collects and compiles data to prepare reports; may compose and type routine correspondence.
Job Requirements Six months experience in office operations such as operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies.
Knowledge of data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
Knowledge of record keeping.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Additional Posting Information Must be detail-oriented.
Must be able to work effectively and efficiently in managing multiple priorities in an extremely fast-paced work environment.
Must be well organized and proficient in Microsoft Word office suite.
Must have excellent verbal and written skills; excellent spelling, grammar and proofreading skills.
Must be able to answer telephones and take accurate messages.
Must have excellent communication skills.
Must have a working knowledge of proper professional reception practices and procedures, including eliciting/disseminating routine information Conditions of Hire Criminal background check:
A satisfactory criminal background check is required as a condition of hire.
Benefits May be eligible Loan forgiveness (State and Federal) State of Delaware healthcare plan State of Delaware pension plan Over 4 weeks of vacation per year 3 weeks of paid sick leave per year 12 weeks of paid parental leave To learn more about the comprehensive benefit package please visit our website at https:
//dhr.
delaware.
gov/benefits/.
Estimated Salary: $20 to $28 per hour based on qualifications.
In meeting this mission, Attorney General Kathy Jennings is supported by teams of talented lawyers and staff in the Criminal, Civil, Family, Fraud and Consumer Protection, and Civil Rights & Public Trust Divisions.
Each of the more than 500 staff who work in the Office of the Attorney General are dedicated to serving all Delawareans with integrity and passion.
Deputy Attorneys General, with critical support from criminal investigators, social workers, paraprofessionals, and administrative staff, prosecute criminal cases, enforce consumer laws, provide counsel to state agencies, ensure the public's access to open government, protect the abused, and much more.
Summary Statement This position is the main Receptionist/Admin.
for the Delaware Department of Justice, Fraud Department with the work hours of 8:
00 a.
m.
to 4:
30 p.
m.
Monday through Friday.
The primary duties are to answer and transfer a high volume of telephone calls that come into the Department of Justice in New Castle County.
The Receptionist also professionally greets guests, processes unit mail, scans documents, accurately enters consumer data in the case management system.
This position answers busy multiple telephone lines and is expected to take accurate messages and forward telephone calls to the appropriate person or department.
This position is expected to respond to general questions about the Department of Justice and more specifically questions related to the Fraud Unit.
Duties could include other clerical functions such as typing, filing, copying, collating information and outreach preparation.
Essential Functions Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.
Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
Processes information to include sorting, coding, entering, modifying, deleting, filing and retrieving data; establishing new files and new filing systems; maintaining control of data and conducts follow-up to maintain continuity of operations; purges and disposes of data/records.
Interacts with the public, clients, vendors, agency staff and others to respond to inquiries and to process information/data.
May schedule appointments, coordinate conferences, hearings, travel, and related office activities.
Explains standard forms, policies, procedures, agency services, systems and basic program requirements; screens complaints and provides basic technical guidance to State agencies and the public; refers individuals to appropriate agencies.
Collects and compiles data to prepare reports; may compose and type routine correspondence.
Job Requirements Six months experience in office operations such as operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies.
Knowledge of data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
Knowledge of record keeping.
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
Additional Posting Information Must be detail-oriented.
Must be able to work effectively and efficiently in managing multiple priorities in an extremely fast-paced work environment.
Must be well organized and proficient in Microsoft Word office suite.
Must have excellent verbal and written skills; excellent spelling, grammar and proofreading skills.
Must be able to answer telephones and take accurate messages.
Must have excellent communication skills.
Must have a working knowledge of proper professional reception practices and procedures, including eliciting/disseminating routine information Conditions of Hire Criminal background check:
A satisfactory criminal background check is required as a condition of hire.
Benefits May be eligible Loan forgiveness (State and Federal) State of Delaware healthcare plan State of Delaware pension plan Over 4 weeks of vacation per year 3 weeks of paid sick leave per year 12 weeks of paid parental leave To learn more about the comprehensive benefit package please visit our website at https:
//dhr.
delaware.
gov/benefits/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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