Desktop Support Specialist 3 - Onsite Role
Job Description Job Title:
Desktop Support 3 Location:
Wilmington, DE 19801 Interview:
Online with Web Cam 100% On-Site The Desktop Support Specialist provides day to day help desk support for the customer base of the Delaware Department of Justice.
Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
Responsible for logging incidents and problem resolution activities into a computerized tracking system.
Responsible for maintaining a robust and accurate knowledge base repository.
Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
Recommended Skills Help Desk Justice Knowledge Base Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Desktop Support 3 Location:
Wilmington, DE 19801 Interview:
Online with Web Cam 100% On-Site The Desktop Support Specialist provides day to day help desk support for the customer base of the Delaware Department of Justice.
Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
Responsible for logging incidents and problem resolution activities into a computerized tracking system.
Responsible for maintaining a robust and accurate knowledge base repository.
Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
Recommended Skills Help Desk Justice Knowledge Base Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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