Program Support Assistant
Wilmington, DE Wilmington, DE Full-time Full-time $46,112 - $59,942 a year $46,112 - $59,942 a year 21 hours ago 21 hours ago 21 hours ago Duties Duties include but are not limited to the following:
Uses word processing software and printing equipment to create, copy, edit (i.
e.
, make insertions or deletions or move material from one place to another), store, retrieve and print a variety of documents using a glossary of prerecorded formats, letters, standard paragraphs, and mailing lists.
Maintains the calendar, meeting and conference schedules for the assigned service chiefs and staff, without prior clearance, using initiative to establish priorities.
Ensures that the leaders and staff are briefed regarding the purpose of the meeting.
Receives and screens all incoming email and telephone correspondence for the assigned services, Veterans and/or family members, contractors, and the public involving technical, complex, and confidential matters.
Keeps accurate employee time records for all of the staff assigned to the office.
Prepares, maintains and submits electronic timecards for designated staff; reminds approving official of deadline to approve timecards.
Distributes or mails pay statements, if applicable.
Orders supplies, maintains fund control data, recommends increases or decreases in funding for the Fund Control Point to leaders.
The incumbent is responsible for attending appropriate acquisition training and signing VA Form 0242, Government-wide Purchase Card Certification, to become the contracting officer of record for any purchases made with the card.
Obtains, sorts, reviews and distributes incoming mail, publications, regulations and directives to the appropriate staff with appropriate notation as to who is to prepare response, how reply is addressed, for whose signature, etc.
Coordinate the GIP activities concerning office inventories of supplies.
Prepares and submits work orders for mechanical repairs and other related needs for office areas.
Keep basic office supplies in stock/order office supplies as needed.
Assists in the summarization of reports to the leaders and other staff and assists in the tracking of financial obligations made through IFCAP, The data and reports are used to plan budgets, determine obligations and prepare for new programs.
Information is also used to ensure that funds are not over obligated.
Coordinates prospective visits with appropriate staff, when necessary.
Sets up and coordinates travel arrangements to include preparation of itinerary hotel reservations, and appropriate authorization and travel vouchers for the staff or any visiting prospective staff.
Work Schedule:
Monday - Friday, 7:
30am to 4:
00pm Telework:
Not available.
Virtual:
This is not a virtual position.
Position Description Title/PD#:
Program Support Assistant/PD000730 and PD000730 Physical Requirements:
Work is primarily sedentary in nature and requires occasional walking, standing, bending and carrying of light items such as books, papers, medical records, etc.
Occasional commuting between the Medical Center divisions and the local affiliated institution is required.
Requirements Conditions of Employment You must be a U.
S.
citizen to apply for this job Subject to a background/suitability investigation May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-06 grade level:
One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Specialized experience typically includes but is not limited to:
Using word processing software and printing equipment to create, copy, edit (i.
e.
, make insertions or deletions or move material from one place to another), storing, retrieving and printing a variety of documents using a glossary of prerecorded formats, letters, standard paragraphs, and mailing lists; Maintaining the calendar, meeting and conference schedules for the assigned service chiefs and staff; Receiving and screening all incoming email and telephone correspondence involving technical, complex, and confidential matters; Preparing, maintaining and submitting electronic timecards for designated staff, reminding approving official of deadline to approve timecards, and distributing or mailing pay statements, if applicable.
NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
There is no educational substitution for the GS-06 level.
Education Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions:
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment.
Applicants who refuse to be tested will be denied employment with VA.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https:
//www.
opm.
gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicants will be referred in the order in which they were received.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) OF-306 Resume SF-15 SF-50/ Notification of Personnel Action Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:
59 PM (EST) on 08/15/2023 to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12072375.
1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information Heather Shipp Phone (302) 333-6713 Email heather.
Shipp@va.
gov Address Wilmington VA Medical Center 1601 Kirkwood Highway Wilmington, DE 19805 US Next steps After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) OF-306 Resume SF-15 SF-50/ Notification of Personnel Action Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency ALL US CITIZENS DIRECT HIRE AUTHORITY:
This position is being filled using Direct-Hire Authority (5 CFR 337.
201) for this occupation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Uses word processing software and printing equipment to create, copy, edit (i.
e.
, make insertions or deletions or move material from one place to another), store, retrieve and print a variety of documents using a glossary of prerecorded formats, letters, standard paragraphs, and mailing lists.
Maintains the calendar, meeting and conference schedules for the assigned service chiefs and staff, without prior clearance, using initiative to establish priorities.
Ensures that the leaders and staff are briefed regarding the purpose of the meeting.
Receives and screens all incoming email and telephone correspondence for the assigned services, Veterans and/or family members, contractors, and the public involving technical, complex, and confidential matters.
Keeps accurate employee time records for all of the staff assigned to the office.
Prepares, maintains and submits electronic timecards for designated staff; reminds approving official of deadline to approve timecards.
Distributes or mails pay statements, if applicable.
Orders supplies, maintains fund control data, recommends increases or decreases in funding for the Fund Control Point to leaders.
The incumbent is responsible for attending appropriate acquisition training and signing VA Form 0242, Government-wide Purchase Card Certification, to become the contracting officer of record for any purchases made with the card.
Obtains, sorts, reviews and distributes incoming mail, publications, regulations and directives to the appropriate staff with appropriate notation as to who is to prepare response, how reply is addressed, for whose signature, etc.
Coordinate the GIP activities concerning office inventories of supplies.
Prepares and submits work orders for mechanical repairs and other related needs for office areas.
Keep basic office supplies in stock/order office supplies as needed.
Assists in the summarization of reports to the leaders and other staff and assists in the tracking of financial obligations made through IFCAP, The data and reports are used to plan budgets, determine obligations and prepare for new programs.
Information is also used to ensure that funds are not over obligated.
Coordinates prospective visits with appropriate staff, when necessary.
Sets up and coordinates travel arrangements to include preparation of itinerary hotel reservations, and appropriate authorization and travel vouchers for the staff or any visiting prospective staff.
Work Schedule:
Monday - Friday, 7:
30am to 4:
00pm Telework:
Not available.
Virtual:
This is not a virtual position.
Position Description Title/PD#:
Program Support Assistant/PD000730 and PD000730 Physical Requirements:
Work is primarily sedentary in nature and requires occasional walking, standing, bending and carrying of light items such as books, papers, medical records, etc.
Occasional commuting between the Medical Center divisions and the local affiliated institution is required.
Requirements Conditions of Employment You must be a U.
S.
citizen to apply for this job Subject to a background/suitability investigation May serve a probationary period Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-06 grade level:
One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Specialized experience typically includes but is not limited to:
Using word processing software and printing equipment to create, copy, edit (i.
e.
, make insertions or deletions or move material from one place to another), storing, retrieving and printing a variety of documents using a glossary of prerecorded formats, letters, standard paragraphs, and mailing lists; Maintaining the calendar, meeting and conference schedules for the assigned service chiefs and staff; Receiving and screening all incoming email and telephone correspondence involving technical, complex, and confidential matters; Preparing, maintaining and submitting electronic timecards for designated staff, reminding approving official of deadline to approve timecards, and distributing or mailing pay statements, if applicable.
NOTE:
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
There is no educational substitution for the GS-06 level.
Education Note:
Only education or degrees recognized by the U.
S.
Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
You can verify your education here:
http:
//ope.
ed.
gov/accreditation/.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
This position may be authorized for telework.
Telework eligibility will be discussed during the interview process.
The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions:
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment.
Applicants who refuse to be tested will be denied employment with VA.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.
To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https:
//www.
opm.
gov/.
Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service.
This credited service can be used in determining the rate at which they earn annual leave.
Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.
WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicants will be referred in the order in which they were received.
Benefits A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) OF-306 Resume SF-15 SF-50/ Notification of Personnel Action Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
How to Apply All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:
59 PM (EST) on 08/15/2023 to receive consideration.
To preview the questionnaire click https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12072375.
1.
To begin, click Apply Online to create a USAJOBS account or log in to your existing account.
Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.
Click Submit My Answers to submit your application package.
NOTE:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, https:
//my.
usajobs.
gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement.
You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information Heather Shipp Phone (302) 333-6713 Email heather.
Shipp@va.
gov Address Wilmington VA Medical Center 1601 Kirkwood Highway Wilmington, DE 19805 US Next steps After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met.
After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
Fair and Transparent The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required Documents Documents Accepted:
Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) OF-306 Resume SF-15 SF-50/ Notification of Personnel Action Transcript Documents Required:
Resume Please review the above list(s) to ensure you have included all necessary documents required for your application.
Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).
You will not be contacted for additional information.
Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference:
Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply.
Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online.
Applying online will allow you to review and track the status of your application.
Help This job is open to The public U.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
Clarification from the agency ALL US CITIZENS DIRECT HIRE AUTHORITY:
This position is being filled using Direct-Hire Authority (5 CFR 337.
201) for this occupation.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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