Customer Service Agent
Customer Service Agent Position Type:
Hybrid Location:
Wilmington, DE Pay Rate:
$16.
00-$18.
00/hour Hours:
9:
00am to 6:
00pm PRINCIPAL DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:
Answer calls promptly, politely, and professionally.
Obtain and enter accurate demographic information into appropriate database Accurately schedule and register patients for appointments utilizing client-specific software Accurately communicate appointment date, time, location, and the providers name to the patient Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Escalate calls appropriately to Leadership Maintain up-to date knowledge of client's policies and procedures as they apply Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure
Qualifications:
High School diploma or equivalent required; Bilingual in English/Spanish optional Health Care and Customer Call Center experience preferred Ability to exercise good judgment to handle calls appropriately Must be able to navigate through multiple databases Must be able to type a minimum of 30 words per minute with 95% or greater accuracy Must have excellent interpersonal and communication skills both written and orally Proven ability to work as a member of a team is required Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations.
Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions Recommended Skills Active Listening Answering Telephone Enquiries Customer Service Medical Terminology Scheduling Estimated Salary: $20 to $28 per hour based on qualifications.
Hybrid Location:
Wilmington, DE Pay Rate:
$16.
00-$18.
00/hour Hours:
9:
00am to 6:
00pm PRINCIPAL DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:
Answer calls promptly, politely, and professionally.
Obtain and enter accurate demographic information into appropriate database Accurately schedule and register patients for appointments utilizing client-specific software Accurately communicate appointment date, time, location, and the providers name to the patient Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization Escalate calls appropriately to Leadership Maintain up-to date knowledge of client's policies and procedures as they apply Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of information released with policies and procedure
Qualifications:
High School diploma or equivalent required; Bilingual in English/Spanish optional Health Care and Customer Call Center experience preferred Ability to exercise good judgment to handle calls appropriately Must be able to navigate through multiple databases Must be able to type a minimum of 30 words per minute with 95% or greater accuracy Must have excellent interpersonal and communication skills both written and orally Proven ability to work as a member of a team is required Will be required to complete program update training, as warranted, and successfully implement that knowledge in day-to-day operations.
Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.
Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions Recommended Skills Active Listening Answering Telephone Enquiries Customer Service Medical Terminology Scheduling Estimated Salary: $20 to $28 per hour based on qualifications.
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