Administrative Supervisor
4.
0 Wilmington, DE Wilmington, DE Full-time Full-time $53,976 - $78,264 a year $53,976 - $78,264 a year 2 days ago 2 days ago 2 days ago Administrative Supervisor DEPARTMENT:
Licenses and Inspections SALARY:
Level 6$53,976-$78,264 AFFILIATION:
Non-Union Classified FLSA:
Non-Exempt ANNOUNCEMENT #:
3860001 POSTED:
3/18/2024 END:
4/8/2024 at 04:
30P.
M.
The City of Wilmington, a top Delaware employer, provides public services and maintains housing code enforcement through the Licenses and Inspections department.
Members of the department receive a robust benefit package and competitive salary to provide services centered upon code enforcement and nuisance abatement.
Administrative Supervisor reporting directly to the Commissioner of Licenses and inspections, plays a crucial role coordinating the licensing processes, complaints tracking, ensuring compliance with regulations, and provides leadership to administrative staff, under the general guidance of the Administrative Assistant I.
DUTIES AND RESPONSIBILITIES As a supervisor, develops and manages the administrative licensing process, performance, compliance, record keeping, training & development, customer service, and reporting analysis for daily operation.
Additional responsibilities include:
Conducts performance management which includes timekeeping, prioritizing workloads for daily operation, complaints tracking and directs process automation.
Supervises licensing and information management process i.
e.
, rental inspections, business licenses, etc.
Reviews customer service complaints, ensuring all complaints directed to the department are logged, tracked, and resolved in a timely manner, conducts training initiatives to ensure a positive customer experience.
Develops and maintains standard operating procedures (SOPs) to address inefficiencies ensuring compliance.
Performs data management in various applications/software tools i.
e.
, Munis, Delaware Criminal Justice Information System (DELJIS), Salesforce etc.
Prepares reports and correspondence while proposing recommended solutions.
Manages budget lifecycles to support the administrative division as needed.
All duties as assigned.
EDUCATION AND EXPERIENCE Requires at least a high school diploma/GED, with experience as an office manager or administrative assistant; or equivalent combination of education and experience with a demonstrated ability to perform the job responsibilities.
Preferred:
College course work in business management or related field.
Knowledge:
Considerable knowledge of record management using data tracking, billing, or criminal entry database software.
Expert knowledge of Microsoft office suite (Excel, PowerPoint, Word).
Thorough knowledge of complaints Tracking System, Limitation of Occupancy Notification (LON), DELJIS processes.
Skills:
Possess excellent supervisory and administrative assistant skills with the ability to plan, assign, direct, and review the work of subordinates.
Create and recommend improvements in administrative report preparation and maintenance.
Budgeting and reconciliation.
Abilities:
Staff training and development of new and existing programs.
Ability to establish and maintain a professional rapport with all department employees and the public.
Licenses:
Must obtain DELJIS certification.
CANDIDATE EVALUATION Evaluation for this position includes review of application materials, certification of qualified applicants, and a panel interview (in-person or virtual).
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS All selected applicants must pass a criminal background investigation and pre-employment physical.
Physical Requirements:
Occasionally lift and/or move up to 25 pounds.
Frequently listen, talk and/or hear.
Prolonged seating.
Vision:
Requires up close vision and ability to adjust focus.
Location and Schedule:
Louis L.
Redding City/County Building, business hours are Monday through Friday, 8:
30 am to 4:
30 pm, with limited overtime opportunities.
TOTAL COMPENSATION Compensation encompasses both salary administration and a comprehensive benefit package:
Salary Administration:
New employees are hired at the starting and up to median salary based on qualifications and internal equity.
Annual merit increases are provided based on a satisfactory performance review.
Benefits:
The City offers a robust benefit package with medical/dental available on the date of hire.
Additional details available at www.
WilmingtonDE.
gov/benefits.
SUPPLEMENTAL INFORMATION This position is open to all internal and external applicants who meet the minimum qualifications.
To apply visit www.
WilmingtonDE.
gov.
Computers are available in the Department of Human Resources, Louis L.
Redding City/County Building, 800 N.
French Street, 4th Floor, Wilmington, Delaware 19801.
Call (302) 576-2460 to schedule an appointment for computer use.
The City of Wilmington is an equal opportunity employer.
City residency is required within one (1) year of employment.
The City Code provides preference for eligible internal candidates, veterans, and current city residents.
The City of Wilmington is committed to the full inclusion of all qualified individuals.
Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship.
If accommodation is needed, please call (302) 576-2466.
Job Type:
Full-time Pay:
$53,976.
00 - $78,264.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Wilmington, DE 19801:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Wilmington, DE Wilmington, DE Full-time Full-time $53,976 - $78,264 a year $53,976 - $78,264 a year 2 days ago 2 days ago 2 days ago Administrative Supervisor DEPARTMENT:
Licenses and Inspections SALARY:
Level 6$53,976-$78,264 AFFILIATION:
Non-Union Classified FLSA:
Non-Exempt ANNOUNCEMENT #:
3860001 POSTED:
3/18/2024 END:
4/8/2024 at 04:
30P.
M.
The City of Wilmington, a top Delaware employer, provides public services and maintains housing code enforcement through the Licenses and Inspections department.
Members of the department receive a robust benefit package and competitive salary to provide services centered upon code enforcement and nuisance abatement.
Administrative Supervisor reporting directly to the Commissioner of Licenses and inspections, plays a crucial role coordinating the licensing processes, complaints tracking, ensuring compliance with regulations, and provides leadership to administrative staff, under the general guidance of the Administrative Assistant I.
DUTIES AND RESPONSIBILITIES As a supervisor, develops and manages the administrative licensing process, performance, compliance, record keeping, training & development, customer service, and reporting analysis for daily operation.
Additional responsibilities include:
Conducts performance management which includes timekeeping, prioritizing workloads for daily operation, complaints tracking and directs process automation.
Supervises licensing and information management process i.
e.
, rental inspections, business licenses, etc.
Reviews customer service complaints, ensuring all complaints directed to the department are logged, tracked, and resolved in a timely manner, conducts training initiatives to ensure a positive customer experience.
Develops and maintains standard operating procedures (SOPs) to address inefficiencies ensuring compliance.
Performs data management in various applications/software tools i.
e.
, Munis, Delaware Criminal Justice Information System (DELJIS), Salesforce etc.
Prepares reports and correspondence while proposing recommended solutions.
Manages budget lifecycles to support the administrative division as needed.
All duties as assigned.
EDUCATION AND EXPERIENCE Requires at least a high school diploma/GED, with experience as an office manager or administrative assistant; or equivalent combination of education and experience with a demonstrated ability to perform the job responsibilities.
Preferred:
College course work in business management or related field.
Knowledge:
Considerable knowledge of record management using data tracking, billing, or criminal entry database software.
Expert knowledge of Microsoft office suite (Excel, PowerPoint, Word).
Thorough knowledge of complaints Tracking System, Limitation of Occupancy Notification (LON), DELJIS processes.
Skills:
Possess excellent supervisory and administrative assistant skills with the ability to plan, assign, direct, and review the work of subordinates.
Create and recommend improvements in administrative report preparation and maintenance.
Budgeting and reconciliation.
Abilities:
Staff training and development of new and existing programs.
Ability to establish and maintain a professional rapport with all department employees and the public.
Licenses:
Must obtain DELJIS certification.
CANDIDATE EVALUATION Evaluation for this position includes review of application materials, certification of qualified applicants, and a panel interview (in-person or virtual).
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS All selected applicants must pass a criminal background investigation and pre-employment physical.
Physical Requirements:
Occasionally lift and/or move up to 25 pounds.
Frequently listen, talk and/or hear.
Prolonged seating.
Vision:
Requires up close vision and ability to adjust focus.
Location and Schedule:
Louis L.
Redding City/County Building, business hours are Monday through Friday, 8:
30 am to 4:
30 pm, with limited overtime opportunities.
TOTAL COMPENSATION Compensation encompasses both salary administration and a comprehensive benefit package:
Salary Administration:
New employees are hired at the starting and up to median salary based on qualifications and internal equity.
Annual merit increases are provided based on a satisfactory performance review.
Benefits:
The City offers a robust benefit package with medical/dental available on the date of hire.
Additional details available at www.
WilmingtonDE.
gov/benefits.
SUPPLEMENTAL INFORMATION This position is open to all internal and external applicants who meet the minimum qualifications.
To apply visit www.
WilmingtonDE.
gov.
Computers are available in the Department of Human Resources, Louis L.
Redding City/County Building, 800 N.
French Street, 4th Floor, Wilmington, Delaware 19801.
Call (302) 576-2460 to schedule an appointment for computer use.
The City of Wilmington is an equal opportunity employer.
City residency is required within one (1) year of employment.
The City Code provides preference for eligible internal candidates, veterans, and current city residents.
The City of Wilmington is committed to the full inclusion of all qualified individuals.
Consistent with the Americans with Disabilities Act (ADA) and the Delaware Persons with Disabilities Employment Protections Act, it is the policy of the City to provide reasonable accommodation when requested without causing an undue hardship.
If accommodation is needed, please call (302) 576-2466.
Job Type:
Full-time Pay:
$53,976.
00 - $78,264.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to Relocate:
Wilmington, DE 19801:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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