Backup Scheduling Coordinator
We bring you tomorrow's opportunity, today!
Volt is currently hiring for a Backup Scheduling Coordinator in Wilmington Delaware.
As a backup scheduler, you will lead and optimize all service delivery operations for the service teams. Responsible for meeting customer response times, providing quality customer service, and ensuring all resources are properly setup for customer and onsite services. You will define all scheduling plans for installations, repairs, and preventative maintenance needs.
Responsibilities include:
- Successfully manage communications with customers and internal teams.
- Build relationships with internal business partners to provide top level customer service.
- Select the most cost-efficient field service engineer. This is done based on the services needed, location, and time frame.
- One of the points of contact for repairs and preventative maintenance services for district leadership
- Schedules calls, based on repairs and services, as needed and/or monthly basis.
- Confirm all service plans for customers and field service engineers.
- Provide support to support professionals and management, for any of the following.
- Document creation for support organizations or external customers, call management, office automation assistant, remote team support.
Requirements:
- Relatable job experience, and/or relatable education.
- Must be proactive in solving business problems.
- Problem solving skills, both customer based and issues technical in nature.
- Possess excellent verbal and written communication, organizational, and attention to details skills.
- May require some higher education or specialized training/certification, or equivalent combination of education and experience.
- Typically, 1-3 years of relevant experience for entry to this level.
Pay Rate:
$22.62 per hour, 9am to 6pm Monday-Friday
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
Benefits:
Volt offers benefits (based on eligibility) that include the following:
health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at . Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Volt is acting as an Employment Agency in relation to this vacancy.
Estimated Salary: $20 to $28 per hour based on qualifications.
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