Cards Execution Manager- Fraud
The Cards Execution Manager is accountable of Third-Party vendor management, primarily monitoring and evaluating key risk disciplines such as performance, controls, and customer experience. Reporting to the VP/Director Cards Services the Cards Execution Manager partner with key internal and external (vendor) stakeholders to design “ and define “ OneMain's end-state third party relationship with Fraud vendor(s). The role will also include The Cards Execution Manager will also have significant accountability to build a mature, scalable governance model, document credit card policy and procedures, and provide training for Fraud activities.
Responsibilities
- Develop OneMain internal credit card process integration plans including collection performance and oversight of SLAs
- Drive back office credit card functions such as chargebacks, authorizations, line management, account adjustments, payment processing, etc
- Identify opportunities to improve workflow and performance of internal teams
- Proactively identify cross-functional alignment across internal and external stakeholders to drive efficiencies
- Ability to use data-driven insights to proactively propose solutions to further grow the credit card business
Qualifications
- Bachelor's degree in Business, Management, or related field
- 3 to 5 years' experience with Vendor oversight and/or third-party engagements
- A strong working knowledge of Fraud (e.g., Detection, Service, Strategy, Liquidation and Chargebacks, etc.)
- Proven track record of working cross functionally to navigate complex challenges that lead to tangible results
- Prefer experience in a credit card, or financial services, startup environment owning large pieces of process end-to-end
COMPETENCIES
- Strong leadership skills.
- Excellent judgment and unquestioned integrity.
- Demonstrated ability to work across disciplines.
- Exceptional communicator
- Strategic, creative, and entrepreneurial.
- Balance strategic thinking and operational delivery.
- Bias for action and speed
- Enterprise mindset
- Executive presence
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Estimated Salary: $20 to $28 per hour based on qualifications.
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