Executive Assistant (to Medical Center Director)
This position serves as a member of the Executive Leadership Team of the Wilmington VA Medical Center (WVAMC), Wilmington, Delaware and reports to the Medical Center Director. The primary purpose of this position is to serve as the Executive Assistant to the Medical Center Director in providing expert support to health care management officials by analyzing, evaluating, advising on and/or coordinating health care delivery systems and operations. The position renders advice on operational policies and assures these policies are coordinated with, and in support of, field operations and administrative functions in coordination with the health care services and the mission of Wilmington VA. The incumbent is expected to use initiative in organizing and accomplishing the responsibilities that have been delegated. The incumbent works closely with senior management officials to include other VAMCs, VISN and VACO leadership as well as external leaders from external community stakeholder groups and others in implementing and evaluating policies, plans, and internal operational systems. The incumbent addresses specific problem areas and applies a high degree of analytical ability and specialized healthcare knowledge to the management of healthcare delivery systems. He/she exercises broad latitude and provides senior expert level advice to senior executive personnel, and/or agency officials concerning complex, novel, and unusual healthcare issues. This position has authority to represent the Director in committees, meetings, and external communications. The Supervisory Health System Specialist/Executive Assistant (EA) is responsible for managing the day to day needs of the Office of the Director. - Manages all controlled correspondence and inquires/action items assigned to WVAMC ensuring deadlines are met. EA frequently interacts with VISN and VACO staff to ensure responses are accurate and appropriate. Prepares documents for VISN and VACO review. - Develops processes and recommendations to ensure efficient office operations within the Director's Office. - Developing training for and enhancing expertise for facility executive support in meeting WVAMC, VISN, VHA and VA expectations in communicating critical issues and developing appropriate responses to stakeholder inquires. - Evaluating, processing and making recommendations for effective organizational change and incorporating that information into a facility-wide strategic plan. Coordinates the planning, organizing, developing and implementing programs/projects to meet the special needs of our stakeholders, Veterans and employees. Some of the program and policy development have national implications (i.e. Legionella and Water Safety) based on the topic. Duties include:
policy and information research, data analysis, networking with subject matter experts. - Undertaking and participating in special programs and site visits. Site visits will, at times, involve national representation. Incumbent is responsible for the coordination of all visits and events attended by Secretary, Department of Veterans Affairs (SECVA) and other high profile members of SECVA staff and congressional representatives. Incumbent coordinates these visits directly with the SECVA staff members and representatives. Incumbent acts as the medical center liaison for all events involving SECVA staff and national stakeholder groups. - Serves as the facility Chief Patient Experience Officer (PEO). And is responsible for all functions related to patient experience matters including patient experience efforts, policies and activities which may be developed at the National, VISN, medical center levels. The incumbent is responsible for the Patient Experience, Employee Engagement, Patient centered model of care initiatives, including development and implementation as well as ensuring the employee understanding and ownership of the patient experience focused culture. The position serves as a conduit and subject matter expert to other sources of the patient experience and patient centered models of care at multiple levels in the organization, including the VA Veterans Experience Office, Office of Patient Centered Care, Office of Patient Advocacy, etc., to ensure the health care system has support needed to provide consistent, positive patient experiences. The position oversees the Patient Experience Office which has executive leadership authority to support the organizational needs for improvement experiences, practicing patient experience and guiding service recovery. Work Schedule:
Administrative Day tour. May be expected to be available nights, weekends, and holidays; as needed. Compressed/Flexible:
Might be available. Telework:
Might be available. Virtual:
This is not a virtual position. Position Description/PD#:
Executive Assistant (to Medical Center Director)/PD01460-0 Relocation/Recruitment Incentives:
Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Special Placement Factor:
Evaluating, processing and making recommendations for effective organizational change and incorporating that information into a facility-wide strategic plan. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Develops performance standard and evaluates work performance of subordinates. Establishes guidelines and performance expectations for staff members which are clearly communicated through the formal employee performance management system. Provides advice, counsel and instruction to employees on both work and administrative matters. Performs the administrative human resource management functions relative to staff supervised. Resolves minor and major, formal and informal complaints and grievances. Deals effectively with employees and union representatives on employee suggestions, complaints, grievances and other matters in the daily administration and labor management agreements. Recommends personnel actions and effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond Doctoral degree (GS-11). You will be rated on the following Competencies for this position:
Administration and ManagementAnalytical ThinkingCommunicationsComputer SkillsCritical ThinkingLeadershipOral CommunicationOrganizational Performance AnalysisPlanning and EvaluatingWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Moderate lifting and carrying, 15-44 lbs, use of fingers, Hearing (aid permitted); Environmental factors:
outside and inside, electrical energy, working closely with others, working alone, protracted or irregular hours of work, repetitive computer use. Required to be mobile throughout facility and CBOCs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
policy and information research, data analysis, networking with subject matter experts. - Undertaking and participating in special programs and site visits. Site visits will, at times, involve national representation. Incumbent is responsible for the coordination of all visits and events attended by Secretary, Department of Veterans Affairs (SECVA) and other high profile members of SECVA staff and congressional representatives. Incumbent coordinates these visits directly with the SECVA staff members and representatives. Incumbent acts as the medical center liaison for all events involving SECVA staff and national stakeholder groups. - Serves as the facility Chief Patient Experience Officer (PEO). And is responsible for all functions related to patient experience matters including patient experience efforts, policies and activities which may be developed at the National, VISN, medical center levels. The incumbent is responsible for the Patient Experience, Employee Engagement, Patient centered model of care initiatives, including development and implementation as well as ensuring the employee understanding and ownership of the patient experience focused culture. The position serves as a conduit and subject matter expert to other sources of the patient experience and patient centered models of care at multiple levels in the organization, including the VA Veterans Experience Office, Office of Patient Centered Care, Office of Patient Advocacy, etc., to ensure the health care system has support needed to provide consistent, positive patient experiences. The position oversees the Patient Experience Office which has executive leadership authority to support the organizational needs for improvement experiences, practicing patient experience and guiding service recovery. Work Schedule:
Administrative Day tour. May be expected to be available nights, weekends, and holidays; as needed. Compressed/Flexible:
Might be available. Telework:
Might be available. Virtual:
This is not a virtual position. Position Description/PD#:
Executive Assistant (to Medical Center Director)/PD01460-0 Relocation/Recruitment Incentives:
Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/07/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Special Placement Factor:
Evaluating, processing and making recommendations for effective organizational change and incorporating that information into a facility-wide strategic plan. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Develops performance standard and evaluates work performance of subordinates. Establishes guidelines and performance expectations for staff members which are clearly communicated through the formal employee performance management system. Provides advice, counsel and instruction to employees on both work and administrative matters. Performs the administrative human resource management functions relative to staff supervised. Resolves minor and major, formal and informal complaints and grievances. Deals effectively with employees and union representatives on employee suggestions, complaints, grievances and other matters in the daily administration and labor management agreements. Recommends personnel actions and effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond Doctoral degree (GS-11). You will be rated on the following Competencies for this position:
Administration and ManagementAnalytical ThinkingCommunicationsComputer SkillsCritical ThinkingLeadershipOral CommunicationOrganizational Performance AnalysisPlanning and EvaluatingWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
Moderate lifting and carrying, 15-44 lbs, use of fingers, Hearing (aid permitted); Environmental factors:
outside and inside, electrical energy, working closely with others, working alone, protracted or irregular hours of work, repetitive computer use. Required to be mobile throughout facility and CBOCs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$99,170 to $128,924 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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